Terms of Service
Effective October 26, 2026
These terms cover every First Call Scan service. They're written in plain English on purpose. By placing an order you agree to Part 1, which applies to every service, and to the Part 2 section for the service you buy. If the two ever disagree, the service section wins for that service. Refunds are in Part 3.
Part 1: Every service
1. Who we are
First Call Scan (firstcallscan.com) is a trade name (DBA) of Luxe Concepts LLC, 1150 N 87th Pl, Scottsdale, AZ 85257 ("we", "us"). Card statements and Stripe receipts show Luxe Concepts LLC. "You" means the business that orders a service and the person who checked out for it. You can reach us at support@firstcallscan.com.
2. No promised results
We don't promise any ranking, position, number of calls, leads, jobs, followers, opens, replies or sales, or that any AI tool will recommend you. Nobody controls Google's, Meta's or ChatGPT's results, and results depend on your market, your prices and your follow-up. What we promise is the work described on our pages and in Part 2, done with care, and an honest measurement of it.
The only guarantees we offer are the ones written in Part 2 (for example the Fix Pack's keep-working guarantee, the social first-month redo or refund, the newsletter's month two free, and lead replacement) and the refunds in Part 3.
3. Ordering and payment
- Prices are in US dollars and shown before you pay. Taxes are added where required.
- Payments are processed by Stripe. We never see or store your full card number.
- Please make sure what you enter at checkout is right (business name, city, website, zip codes and so on); we do the work for the business you name.
- Each checkout sells only what it lists. Other services are separate orders.
4. Subscriptions
Monthly and yearly plans renew until you cancel. Each service section in Part 2 says what it costs, when it renews and how to cancel. You can always cancel online from the link in any Stripe receipt (the billing portal) or by emailing support@firstcallscan.com. No fees.
5. Acceptable use
- Anyone can order a Visibility Scan of their own business. Order a Scan of a business you don't own or represent only with that business's permission.
- Every other service is only for businesses you own or are authorized to manage. By ordering it you confirm you are.
- Don't use our reports or work to harass, mislead or make false claims about any business, including competitors named in a report.
- Your reports are for you, your team and the people who work on your marketing. Please don't resell them.
- We may refuse or cancel any order, for example if we think it breaks these terms or a platform's rules. If we cancel, we refund what you paid for the part we didn't do.
6. Third-party platforms
Our work happens on platforms we don't control: Google, ChatGPT, Meta (Facebook and Instagram), directories, email sending platforms, text-message providers and your website host. They change their rules and features without notice. We follow their published guidelines and won't do anything we believe breaks them, but we aren't responsible for what those platforms decide, including suspensions or edits they make or reject, or actions they take on your accounts.
7. Disclaimer
Apart from what these terms say, our services are provided "as is". We don't make other promises about results, accuracy of third-party data or fitness for a particular purpose, to the extent the law allows.
8. Limitation of liability
To the extent the law allows, we're not liable for indirect or consequential losses, such as lost profits, lost calls, lost jobs or lost business. Our total liability for any claim about a service is limited to what you paid us for that service in the 12 months before the claim for the Visibility Scan, Fix Pack and Monitor, and in the 3 months before the claim for social posts, the customer newsletter and lead packs.
9. Governing law
These terms are governed by the laws of the State of Arizona. Any dispute goes to the courts located in Arizona, unless the law where you are says otherwise. Please email us first; most things can be sorted out quickly.
10. Changes
We may update these terms. The date at the top shows the latest version. Changes don't apply to orders already paid for, and the terms at the time you bought a lead pack apply to that pack. For subscriptions, we email you at least 30 days before a change applies to you, and you can cancel first.
11. Contact
Luxe Concepts LLC, 1150 N 87th Pl, Scottsdale, AZ 85257. Email support@firstcallscan.com. See also our Privacy Policy.
Part 2: Each service
Visibility Scan, Fix Pack and Monitor
What the Scan is
- The Scan is a report: a snapshot of what Google Search, Google Maps and ChatGPT showed the public for your business and your competitors at the time we ran it.
- We collect this data through third-party data providers and by asking AI tools questions. Results depend on location, time, device and the tools themselves, and they change from day to day and from one run to the next. Another check on another day may show different results.
- The fixes in your report (3 to 5, depending on what the data shows) are our recommendations based on that data. They're advice, not a promise of any result.
- We are not affiliated with, endorsed by or sponsored by Google or OpenAI. Google, Google Maps and ChatGPT are trademarks of their owners.
At Scan checkout you give us your business name, city and state, website and email. The Scan checkout sells only the Scan. The Fix Pack and Monitor are separate orders.
The only exception to "no promised results" for these services is the Fix Pack guarantee: if your map grid doesn't improve in 60 days, we keep working free for up to 60 more days (below). That is a promise of more work, not of any ranking or result.
Delivery
We aim to email your Scan report and video within 24 hours of payment, to the email used at checkout. If something outside our control delays it (for example a data provider outage), we'll tell you and send it as soon as we can. If we can't produce a report for your business at all, for example because we can't find a Google profile for it, we refund you in full. If your report is more than 24 hours late and you'd rather not wait, we refund you in full.
Scan refund: Not worth $97 to you? Reply within 30 days for a full refund. No reason needed. You keep the report. Details in Part 3.
Fix Pack
- Price: $497, or $297 if you order within 14 days of receiving your Scan report. One payment.
- Scope: for one Google Business Profile, we make the fixes your report found, from this list: categories and services, profile description, photos you provide, review replies, questions and answers where Google shows them, one FAQ/service web page with LocalBusiness and FAQ schema, 10 directory or citation listings, and a re-scan about 30 days later. Anything else is outside the Fix Pack unless we agree it in writing (email is fine).
- Access: you give us Manager access to your Google Business Profile (not ownership) and either editor access to your website or the contact for whoever manages it. You can remove our access at any time. If you remove it before we finish, we finish what we can and the rest is on hold.
- Timing: we do the work within 7 days of having both access and your completed intake form. Google, directories and website hosts may delay, reject or change edits; that's outside our control and we'll tell you when it happens.
- Your information: you're responsible for the facts you give us (services, prices, licenses, insurance, hours, warranties) being true and current. We publish what you tell us.
- Paid listings: some directories charge. We only use paid listings if you approve the cost, and you pay it.
- What's yours: once paid, the text, page and schema we write for you are yours to keep and use.
- Guarantee: if your map grid doesn't improve in 60 days, we keep working free for up to 60 more days. "Improve" means more spots in Google's top 3 across your 3 searches than in your first scan. We can only do this while we still have Manager access. Before work starts, you can cancel for a full refund (see Part 3).
Monitor subscription
- Monitor renews monthly at $199 until you cancel. Stripe bills it on the same date each month.
- Cancel any time from the link in any Stripe receipt (the billing portal) or by emailing support@firstcallscan.com. No fees. Cancellation takes effect at the end of the month you've already paid for, and you won't be charged again.
- Monitor needs Manager access to your Google Business Profile (not ownership) for review replies and posts.
- If we ever change the price, we'll email you before it applies and you can cancel first.
Part 3: Refunds and cancelling
Refunds at a glance
| Service | Refund | Cancel |
|---|---|---|
| Visibility Scan, $97 | Full refund within 30 days, no reason needed. You keep the report. | One-time |
| Fix Pack, $497 or $297 | Full refund before work starts; after that, the keep-working guarantee. | One-time |
| Monitor, $199/mo | No partial months, unless the law requires them. | Any time, online or by email |
Visibility Scan, Fix Pack and Monitor refunds
Short version: if the Scan isn't worth $97 to you, reply within 30 days and you get your $97 back, no reason needed. The Fix Pack is refundable until we start work, then our keep-working guarantee applies. Monitor can be canceled any time.
Visibility Scan ($97)
- How to ask: reply to the email that delivered your report, within 30 days of receiving it, and say you'd like a refund. One line is enough. You don't need to give a reason, and we don't argue.
- If we can't deliver: if we can't produce a report for your business (for example, we can't find a Google profile for it), we refund you in full without you having to ask.
- Late report: if your report is more than 24 hours late and you'd rather not wait, email us and we'll refund you.
Fix Pack ($497, or $297 within 14 days of your report)
- Before work starts: full refund, for any reason. Just email us. Work starts when we make the first change to your Google profile, your website or a directory listing.
- After work starts: instead of a cash refund, our guarantee applies: if your map grid doesn't improve in 60 days, we keep working free for up to 60 more days. "Improve" means more spots in Google's top 3 across your 3 searches than in your first scan.
- The guarantee needs your access: we can only keep working while we have Manager access to your Google profile and the information we asked for.
- Paid directory fees you approved and paid to a third party aren't ours to refund.
Monitor ($199/mo)
- Renews monthly at $199 until you cancel.
- Cancel any time from the link in any Stripe receipt (the billing portal) or by emailing support@firstcallscan.com. No fees. You won't be charged again, and your current paid month runs to its end.
- No partial-month refunds, unless the law where you are requires them.
- Charged after you canceled? If a charge goes through after you asked us to cancel, we refund it in full.
How refunds are paid (every service)
Refunds go back to the card you paid with, through Stripe. We send the refund as soon as we agree to it. Your bank usually shows the money within 5 to 10 business days after that.
Please email us before a chargeback
If something's wrong, email support@firstcallscan.com first. It's faster for you, and we'd rather fix it.